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Shipping & Returns
Shipping Policy
DOMESTIC ORDERS
All of the boots are made from 100% premium Australian Sheepskin and are packed WITHOUT box.
We offer FREE shipping for all domestic purchases. Domestic parcels are either sent by Australia Post or CouriersPlease.
Depending on your location, we may use other delivery companies. Orders will be sent out within 2 working days.
In an unlikely event that dispatch is delayed, you will be notified of the delay within 2 working days of placing the order, and you will be provided with an estimated time of arrival for dispatch of the goods.
INTERNATIONAL ORDERS
All of the boots are made from 100% premium Australian Sheepskin and are packed WITHOUT box.
International parcels are sent by Australia Post (EMS or Pack & Track).
Depending on your location, we may use other delivery companies. Orders will be sent out within 2 working days.
In an unlikely event that dispatch is delayed, you will be notified of the delay within 2 working days of placing the order, and you will be provided with an estimated time of arrival for dispatch of the goods.
PLEASE NOTE: Import duties, taxes, and charges are NOT included in the item price or postage cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
TRACKING YOUR ITEMS
You can track your items through:
Australian Post on 13 POST (13 7678) or www.auspost.com.au
CouriersPlease on 1300 PLEASE (1300 753 273) or www.couriersplease.com.au
POSTAGE FEE CALCULATION
Weight (kg) Postage Fee
0 - 1 $40.00
1 - 1.5 $45.00
1.5 - 2 $55.00
2 - 2.5 $65.00
2.5 - 3 $70.00
3 - 3.5 $80.00
3.5 - 4 $85.00
4 - 4.5 $90.00
4.5 - 5 $100.00
Return Policy
We do not normally give refunds but do exchanges under the following conditions:
• The item is unworn and brand new
• The exchange item is within 7 days of receiving date
• The item is returned with the proof of the purchase /original sale receipt
INTERNATIONAL BUYERS
Please contact us before sending the boots back to pay for the resend postage fee. Please send us an email before posting us back the boots including the following information:
1. Your name
2. Your address
3. Your contact phone
4. Order number (you can find the number in “user centre” ->“order tracking” after you login)
5. Reason for exchanging boots
a. Wrong size
b. Damaged
c. Others (please specify)
6. A proof of the purchase/ original receipt
Please return the boots to:
UGG CHANNEL (Tel: 02 9387 8309)
568 Oxford St
Bondi Junction NSW 2022
Australia
DOMESTIC BUYERS
You can exchange the boots same as the International Buyers, or you can take the boots to one of our stores located in Sydney with your proof of the purchase /original receipt.
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